Refund Policy

Last updated November 9, 2026

We want you to be happy with Emblara. Payments are processed by Waffo, our merchant of record, and approved refunds are returned to your original payment method through Waffo.

Credit packs and first subscription payments

You can get a full refund within 14 days of purchase if you have not used the credits from that purchase.

Subscription renewals

If a renewal went through and you meant to cancel, ask within 7 days. If you have not used credits since the renewal, we refund it in full.

Used credits

Credits are spent the moment you create concepts or unlock vector files, and those files are delivered straight away. By using credits you ask us to provide that digital content immediately, so purchases whose credits have been used are generally not refundable. If something went wrong — a failed download, files that do not open, a charge you do not recognise — write to us and we will make it right.

What happens after a refund

The credits from the refunded purchase are removed from your balance, and a refunded subscription is cancelled. Logos you already unlocked stay in your Library.

Cancelling

You can cancel a subscription at any time from Account › Manage billing. Cancelling stops future charges; you keep your plan and credits until the end of the period you paid for.

How to ask

Email [email protected] from the address you sign in with and include the date of the charge. We reply within two business days. This policy does not affect your statutory rights.